
“They literally pop in for 10 minutes, to just do a check of compressors, pumps and all that kind of stuff, to make sure it’s nice and safe.” The only person who goes onsite, other than security checks from an external agency, is a maintenance person who goes in once a day. Everyone works on their priorities, their areas, and we all keep in really good contact with each other through text, phone or dial-ins, whatever it might be.” Rainbow’s End under happier, non-lockdown times.

“This time everyone knows what they need to do. When the lockdown was announced, the catering team went in and cleared out all the fridges to pack away or distribute to the staff, while the marketing team got onto updating the park’s surprisingly robust pages for what goes on during lockdowns.Īlthough it’s a lot to manage, Crabb stresses there was a lot more to work the first time the park experienced lockdown. Rainbow’s End has a staff of nearly 300, from the frontline ride operators, through to marketing and administration, to strategy and planning. “Communications went out to our team, our managers, our board and our customers within a couple of hours.” The park would be closed, secured, and all further communications would be done via online channels. “We knew what we needed to do, so it was very calm and organised,” Crabb says. The park quickly whipped into action in order to get out of action. The moment that a press conference was announced, CEO Karen Crabb, like many of us, assumed that the country would be going into lockdown. When the first case in the latest Covid-19 outbreak was announced, Rainbow’s End snapped to attention like a leprechaun having his pot of gold snatched away from him. Even the infernal ribbits of the frog that stands sentinel on the log flume are nowhere to be heard. There are no guests, no workers, and every ride lays dormant. Suddenly the park, which usually draws anywhere between 1,500 and 1,800 guests a day, is empty.

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On an average day at Rainbow’s End, the air is full of piercing screams as people are thrown through the air, laughs as they’re drenched with log flume water, and the dulcet tones of whoever is performing on the stage in the middle of the park. Sam Brooks talked to the boss of New Zealand’s biggest theme park about what happens to the magic during lockdown.

The fun never stops at Rainbow’s End – until it absolutely has to.
